Veyra Subscription Policy

Veyra Subscription Policy

At Veyra, our subscription program is transparent, optional, and fully customer-controlled.

1. Optional Enrollment

Subscriptions are 100% optional. Customers are only enrolled by actively selecting a subscription.
No recurring charges occur without explicit customer consent.

2. Recurring Billing Authorization

By subscribing, you authorize recurring monthly charges every 30 days using your selected payment method, unless canceled prior to renewal.

3. Cancellation Policy

Customers may cancel their subscription at any time:

  • Via their account dashboard, or

  • By contacting support via email

To avoid the next charge, cancellation must be completed within 29 days of the previous order.

4. Renewal & Fulfillment

On the 30th day, subscriptions automatically renew and orders are processed for shipment.

Once an order is:

  • Processed, and

  • Handed to the carrier

It cannot be canceled, modified, or recalled. Subscription cancellations apply only to future billing cycles.

5. Delivered Orders

Orders shipped to the address provided at checkout and confirmed as delivered by the carrier are considered successfully fulfilled and valid.

6. Customer Responsibility

Customers are responsible for managing their subscription status and submitting cancellation requests on time.

Failure to cancel before renewal does not constitute an unauthorized charge.

7. Disputes & Chargebacks

If a customer initiates a dispute for a subscription order that was not canceled:

  • The burden of proof lies with the customer to demonstrate that the transaction was unauthorized,

  • Or that reasonable attempts were made to cancel prior to renewal and were not honored.

Orders that were processed, shipped, and confirmed as delivered are considered valid and non-fraudulent.

8. Returns & Refunds

We offer a 100% refund under the following conditions:

  • The product must be unused, and

  • The return must be initiated through our official support channels

Customers may return products even if they forgot to cancel their subscription, provided they follow the proper return process.

If a customer chooses to file a dispute instead of contacting us—despite having received the product and having the option to request a return and refund—we may be unable to assist further, as a resolution pathway was already available.